F.A.QFrequently Asked Questions
Topping up the balance
How to top up balance with skins?
To top up your balance with skins, select one of the methods of the Payment Form on the website (ShadowPay or SkinsBack).
How to top up balance with money?
You can top up your balance on the website with any of the available services.
After depositing money I don't see them on balance. What I should do?
As a rule, money is credited to the account instantly, however, in some cases there may be a delay of up to 30 minutes. If during this time you do not have any money on your balance, please contact technical support and provide payment details. A technical support agent will quickly help solve your problem.
I have balance in my Steam account, but it is not displayed on the site. Why?
Steam balance is not linked to this site. You need to top up your balance separately.
How to withdraw item to Steam Inventory after getting it from case?
Go to your profile on the website and click on the “Withdraw to Steam“ button on the desired item. Then, as soon as the trade offer is ready, click on the “Confirm” button and you will be transferred to the trade page.
Why I can't withdraw item?
If you see an error when withdrawing an item, then you need to check whether there is an exchange lock and the publicity of your inventory. You can ask a friend to follow your exchange link to find out more about the reason for the exchange error.
How long does it take to withdraw item?
The output occurs instantly. The exchange comes within a couple of minutes.
What amount of replenishment should be in order to be able to withdraw items?
There are no restrictions on the amount of items associated with withdrawal on the site.
How does the referral system work?
During authorization, we automatically generate your referral code, distributing which you can receive bonuses for authorization and actions on your referrals' website, as well as automatically give bonuses for registration to your referrals.
How giveaway works?
For opening cases on the site, users receive coins, which are automatically counted in the drawings on the site. When you win an item, it automatically gets into your inventory.
How to get free case?
The free case is available to the user daily and after opening, the user cannot open the case within 24:00, after the timer expires, the user can use the function again and open the free case
How to activate promo code?
The promo code can be activated from the deposit window or in the user profile. Promo codes can be of several types: 1) promo code for a deposit bonus. 2) promo code for the balance. Only 1 promo code can be selected and used at the same time.
How to cooperate with you?
How can I protect myself from deception?
We never communicate outside of the CaseDrop site . Communication with the user takes place only in live chat on the website and via mail [email protected] .
I haven't found a question that interests me
For additional support, please contact us via the live support chat, or using the mail [email protected] .